Our reviews

At Tinhat we pride ourselves on offering great customer service and reliable gadget insurance. We greatly value our customers' feedback, and here are a selection of our most recent reviews:


5-star review

"Great service"

"Very fast turnaround for the repair!" - Kevin, Edinburgh

5-star review

"Competitive insurance"

"Customer friendly website, easy to order. V competitive prices." - Lauren

5-star review

"Excellent insurer"

"Really helpful and affordable service. Couldn't ask for any more from the company. Quick covered." - Emily, Bristol

Tinhat Reviews Feefo


Other benefits

Like for like replacement

If we can't fix your phone we'll endeavor to replace it with an identical refurbished model

Low excesses

If you make a claim your excess will be £25 for phones valued up to £250, £50 for phones valued up to £999 and £75 for phones valued over £999

Use by immediate family

Gadgets are also covered while used by immediate family. This is your mother, father, son, daughter, spouse or domestic partner

A no fuss cancellation policy

Cancel at any time, and get a pro-rata refund if you paid for your policy annually (minus a £10 administration fee)

Unlimited claims

Unlike many insurers, there is no limit to the number of claims that you can make

Instant cover

Unlike many insurers, if your phone is less than 6 months old, we'll cover it from the date that you purchase your policy.

25GB online data backup*

Losing your data can be even more distressing than losing your phone, so back everything up with free storage from Storegate


*Customers get 25GB of free storage for 6 months, reducing to 3GB free storage thereafter. Sign up here.

Things you'll need to know

We've put a lot of time and effort into ensuring that our mobile phone and gadget insurance policies represent good value for money - but before you decide if we're right for you please make sure that you read the terms and conditions of our insurance.

These links provide all the information you need to know about how to make a claim, any exclusions relating to your policy, and the excess charges you will have to pay if you do need to get your phone repaired or replaced.

Of course if anything doesn't make sense or you can't find an answer to your question in our FAQs, please contact us by telephone or email.