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Apple swapping iPhone 6s devices that shut down

Joe Howell's picture

iPhone unexpected shutdown

For a few months now iPhone 6s users have been reporting a major issue with their devices suddenly shutting down for no apparent reason. Usually this happens with the battery indicator showing about 40% left in the tank, and the phone won't turn back on until it's plugged in to charge. Pretty inconvenient if you're out and about with no way of plugging your phone in.

Apple has finally acknowledged that there's an issue with a limited batch of these phones though, and has set up a programme to replace them.

What's the actual problem?

Apple haven't officially confirmed what the problem is.

AppleInsider have sources who are suggesting that this issue is caused by the use of third party chargers, however we have personal experience of an iPhone 6s exhibiting this fault having only ever been charged using an official Apple lightening charger. This suggests to us that there's a more fundamental fault with the batteries, but thankfully according to Apple it only affects devices manufactured between September and October 2015.

What should I do if I have this issue?

If you think that your iPhone 6s might be suffering from this problem you should get in touch with Apple directly. The mobile phone network or retailer that you bought from won't be able to help.

There are a number of ways that you can contact Apple, and if you supply your serial number they'll be able to confirm if your phone is from this faulty batch. Once that's done you can either take your mobile into an Apple Store for repair or they can send you a box to ship your iPhone to them in.

Make sure that you back up all of your data before doing this to avoid losing anything.