tinhat™ has been awarded one of the most exclusive accolades in customer service: the Feefo Exceptional Service Award
As part of Feefo’s annual Trusted Service Awards, the Exceptional Service award is a rigorous, independent seal of excellence. While many brands achieve the Trusted Service Award status, Feefo reserves the Exceptional Service badge for just 32 businesses globally. This distinction marks tinhat™ as one of the crème de la crème of service-led organisations.
Feefo established the Trusted Service Awards in 2014 to recognise brands that go beyond the transaction to build genuine relationships. Unlike other awards, these are based purely on the analysis of verified feedback from real customers, making them a true reflection of a business’s commitment to its audience.
In a digital landscape increasingly shaped by automated interactions and AI-generated content, the “Trust Economy” has become the primary differentiator for brands; today’s consumers are looking for human-centric service and verified integrity. This award celebrates brands that don’t just participate in the conversation but lead it by weaving a transparent customer advocacy strategy into their very DNA.
To be crowned with the Exceptional Service badge, tinhat™ had to meet an elite set of data-driven benchmarks, including:
“Amanda Kerry Wallington, Managing Director at tinhat™, added: ‘We are thrilled to be named among the crème de la crème of service providers by Feefo. This badge is particularly meaningful because it is based on verified, real-world interactions. As we navigate the evolving needs of our customers throughout 2026, this recognition reinforces our strategy: putting the customer’s voice at the heart of every decision we make. We look forward to continuing to innovate and deliver the world-class service our customers deserve.’”
Tony Wheble, CEO at Feefo, congratulated the winners:
“It’s continually inspiring to see companies like tinhat™ consistently going above and beyond. While our Trusted Service Awards recognise excellence across the board, the Exceptional Service badge is reserved for the true elite. Out of the thousands of brands we work with, just 32 businesses have earned this title this year. By receiving this badge, tinhat™ has proven that they are setting a world-class benchmark for customer-centricity.”