Although we endeavour to meet our customers’ expectations at all times, we understand that from time to time complaints may arise. Our complaints handling procedures are designed to comply with the rules prescribed by the Financial Conduct Authority and our aim is to resolve any complaints that we receive both fairly and promptly.
It’s our intention to give you the best possible service but if you do have a complaint about the handling of a claim you should in the first instance contact The Oxford Claims Company. The contact details are:
The Oxford Claims Company
Temple Court Mews
109 Oxford Rd
Oxford
OX4 2ER
TEL: 01865 745566 9am to 5pm Mon to Friday*
EMAIL: complaints@theoxfordclaimscompany.co.uk
Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response.
The Oxford Claims Company will make every effort to resolve your complaint immediately. If they cannot resolve your complaint by the end of the next working day they will acknowledge your complaint within 5 days of receipt and will do their best to resolve the problem within four weeks by sending you a final response letter. If they are unable to resolve your complaint in this time they will write to advise you of progress and will endeavour to resolve your complaint within the following four weeks.
If you are still dissatisfied after receiving their final response letter you may refer your complaint to the Financial Ombudsman Service at the following address:
Please contact us directly.
Complaints
tinhat Insurance
Temple Court Mews
109 Oxford Road
Oxford
OX4 2ER
Email: complaints@tinhat.co.uk
Phone: 01865 818 930
Hours: Mon- Fri 09:00-17:00*