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Our response to the
Covid-19 pandemic

In line with current Covid-19 Government guidelines and to ensure we keep our colleagues and their families as safe as possible, please be aware that all of our team have now been equipped to work safely from their homes.

In some cases this may mean that their access to our systems might be slightly slower than usual, please be patient with us.

If you have a question, please refer to our FAQ page as you may be able to find the answer there.

FAQs

Our claims department are also working from home and are currently having staffing challenges due to sickness.

If you have been financially impacted by COVID 19 and are experiencing difficulty keeping up with your monthly payments, please do get in touch. We are here to support you.

Need to make a claim?

If you purchased your policy on or after 17th Nov 2017:

In the unfortunate event that you need to make a claim you should first click the button below to complete our short form. This will allow us to check your policy details and your claim eligibility. We will contact you within 24 hours (excluding bank holidays and weekends) to advise you of the next steps:

Complete our form

If you need to call or email the claims team please use the contact details below: