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Our response to the
Covid-19 pandemic

In line with current Covid-19 Government guidelines and to ensure we keep our colleagues and their families as safe as possible, please be aware that all of our team have now been equipped to work safely from their homes.

In some cases this may mean that their access to our systems might be slightly slower than usual, please be patient with us. 

 

If you have a question, please refer to our FAQ page as you may be able to find the answer there.

Our claims department are also working from home and are currently having staffing challenges due to sickness.

 

To reduce strain on our phone lines and to save you time, you can log claims on our Claims Portal:     

Claims Portal

 

If you have been financially impacted by COVID 19 and are experiencing difficulty keeping up with your monthly payments, please do get in touch. We are here to support you.     

Need to make a claim?

If you purchased your policy on or after 17th Nov 2017:

You can now start your claim using our handy online claims portal.

Visit our online claims portal

Or alternatively you can call or email the claims team using the contact details below:

By phone
0345 074 4810
Monday to Friday 8:30am - 6:30pm
Saturday 8:30am - 1:00pm
By email
gadgetclaims@directgroup.co.uk
Monday to Friday 8:30am - 6:30pm
Saturday 8:30am - 1:00pm

 

If you purchased your policy before 17th Nov 2017:

By phone
0203 794 9335
Monday to Friday 9am - 5pm

By email
claims@supercoverinsurance.com
Monday to Friday 9am - 5pm


Want to update or cancel your policy?

If you purchased your policy on or after 17th Nov 2017:

By phone
01865 818923
Monday to Friday 9am - 5pm

By email
sales@tinhat.co.uk
Monday to Friday 9am - 5pm

 

If you purchased your policy before 17th Nov 2017:

By phone
0203 794 9335
Monday to Friday 9am - 5pm

By email
claims@supercoverinsurance.com
Monday to Friday 9am - 5pm


Have a question for us before you buy?

Please contact us directly. We aim to respond to emails within a couple of hours during the working day. Please note that we are unable to provide any advice about which product you can purchase - we can only supply information:

By email
sales@tinhat.co.uk
Monday to Friday 9am - 5pm