Home > Help and Support

Help & Support

Contact us

Got a query? Find out how to get in touch with us by telephone, email or post.

Frequently asked questions

Try our FAQ section to see if you can get an immediate answer to your question

Making a claim

Had an accident? Find out how to make a claim on your mobile insurance

Policy renewals

Everything you need to know about how we renew your insurance policy

Cancelling your policy

If you no longer need our insurance or you'd like to go elsewhere, find out how to cancel your policy here

Complaints procedure

Find out how to submit a complaint in the unfortunate event that you're unhappy with our service.

Our complete guide to mobile phone insurance

Our comprehensive guide to insuring your phone - including home insurance, premium bank accounts and self-insuring.

Policy information

Policy Terms & conditions

In order to be sure that Tinhat mobile insurance is right for you, please read our full terms and conditions carefully before purchasing.

Excesses

We like to keep our excess charges low, but they do vary depending on the type of claim and the value of your phone. See full details here.