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Privacy policy

This Privacy Policy describes the manner in which Tinhat Insurance Services Limited collects, uses, maintains and discloses information collected from you (a "User") of the tinhat.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Tinhat Insurance Services Limited. By visiting tinhat.co.uk with your browser settings adjusted to accept cookies and continuing to use our products and services, you are accepting and consenting to our use of cookies and the practices described in this Privacy Notice.

Personal identification information:

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, personal information such as their or others, name, email address, date of birth, mailing address, phone number and credit card or bank information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as the purchase or use of our products or services.

Non-personal identification information:

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include web analytics such as visits to the site, click maps, movement maps, the type of browser used, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilised and other similar information.

Web browser cookies:

 

Our Site uses "cookies" to perform essential functions, to customise the User experience and to provide performance analytics relating to the site, content and products so that we can improve our products and the user experience. A User's web browser stores cookies on their computer for temporary storage purposes such as allowing a web site to store a User's shopping basket contents between pages and sessions. A User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, some parts of this Site may not function properly. By visiting Tinhat's websites with your browser settings adjusted to accept cookies or using Tinhat's mobile apps, or other software tells us that you want to use Tinhat's products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice.

How to delete or disable cookies:

If you want to delete the cookies that have already been left on your computer, you can find out how to do so here. If you want to stop your browser from creating cookies altogether, you can find out how to do so here. Please note that disabling cookies can severely affect the functionality of most websites, including ours.

How we use collected information:

Tinhat Insurance Services Limited may collect and use Users personal information for the following purposes:

  • To improve customer service; information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience; we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site; we may use feedback you provide to improve our products and services.
  • To process payments; we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature; to send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails; we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information:

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site follows industry best practices for information security and PCI DSS in order to create as secure of an environment as possible for Users.

Sharing your personal information:

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. Compliance with children's online privacy protection act protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy:

Tinhat Insurance Services Limited have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms; by using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us if you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

 

Tinhat Insurance Services Limited
Temple Court Mews
109 Oxford Road
Oxford
OX4 2ER
Tel. 01865 364390
sales@tinhat.co.uk

Last Updated: 14 August 2015